FAQ
Frequently Asked Questions
Answers to common questions before booking.
Bookings & Visits
Can I book on the same day or visit without a reservation?
You can apply online on the same day up to exactly 30 minutes before your scheduled arrival. Each plan’s opening hours and service dates still apply.
You may also visit without a reservation, but advance booking is required from 8:00–9:00 and 18:00–22:00. Guests with reservations may be given priority
What should I bring when I visit?
The lead guest should bring a screen showing the booking details and a form of identification.
You do not need to prepare
How early should I arrive before my booking?
Please arrive 10 minutes before your booking time. We will confirm your booking details at check-in.
If you expect to be late, please contact the
What happens if I am late?
Please contact the shop by phone, LINE, or another available method as soon as you know you will be late.
If you arrive late, your experience may need to be shortened or partially adjusted depending on our booking schedule. If you are 30 minutes or more late and have not contacted the shop, your booking will be treated as a no-show and you will be charged 100% of the service fee.
Can I change the date or time, number of guests, or plan after booking?
If you change the date or time, the entire original booking is subject to the applicable cancellation fee. There is no change fee for adding guests, but the additional guest charges apply. If you reduce the number of guests, the cancellation fee applies to the guests removed from the booking. There is no change fee for changing plans; only the price difference will be settled. Changes may not be possible depending on availability.
What is the minimum number of people for group rates?
The group plan is for 3–19 guests, from ¥4,950 per person (tax included). Groups of 20 or more use a separate plan from ¥3,300 per person (tax included), with advance payment required. Prior approval by the shop is not required.
When do cancellation fees apply, and how should I contact you?
Cancellation fees are: up to 5 days before your visit—free; 4 days before—30%; 3 days before through the day before—50%; same day—100%; no-show—100%. Cancellation contact hours are 8:00–18:00. A cancellation takes effect when the shop actually confirms the phone call or message during those hours. External booking websites follow their own cancellation terms and procedures. It does not take effect merely when a message is sent. Bookings made directly with the shop follow the shop’s cancellation rules and procedures.
Can I still visit in bad weather, such as rain or a typhoon?
We operate as usual in ordinary rain. Cancellations for personal reasons are subject to our standard cancellation policy. If the shop determines that the experience cannot be provided because of strong winds, severe weather, major public transportation disruptions, or similar circumstances, we will offer a date change
Kimono Rental
What is included in the kimono rental price?
For women, the price includes a kimono, obi, dressing, accessories, undergarment, tabi socks, zori sandals or geta, and a bag. For men, a shingen-bukuro drawstring bag is included instead of a bag. Complimentary hair styling subject to the stated conditions, one free basic hair ornament, and paid options are presented separately.
Is hairstyling included in the price?
Women receive complimentary hair styling when both advance booking and advance payment are completed. It takes approximately 10 minutes; men are not eligible. One basic hair ornament is included free of charge and is separate from paid options.
Can I choose my hairstyle?
You can choose your preferred hairstyle from the samples available in the shop.
We can also style
What kind of luggage can you store?
We store luggage other than valuables free of charge.
Large items such as suitcases can be stored for ¥1,100 per item (tax included).
We cannot store valuables.
What time do I need to return my kimono?
Regular return is by 18:00. If you would like an extension or next-day return, apply by phone, LINE, WhatsApp or at the shop by 17:00 and obtain staff approval.
Regular return is by 18:00; Night return is by 22:00. A regular extension from 18:00 to 22:00 costs ¥1,100 per garment per hour (tax included). When you contact us and next-day return is accepted, a regular plan adds ¥6,600 per garment (tax included): 18:00–22:00 extension, ¥1,100 × 4 hours = ¥4,400, plus ¥2,200 for next-day return. Return by 10:00 the next morning. For the Night Plan, the add-ons total ¥4,400 per person/garment: ¥2,200 for Night plus ¥2,200 for next-day return (tax included). If Night is already charged, add only ¥2,200. Return by 10:00 the next morning. Apply for an extension or next-day return by 17:00 that day. Staff approval is required; next-day return also requires advance payment. Apply by phone, LINE, WhatsApp or at the shop.
What are the hours for the Night Plan?
Add ¥2,200 per participant (tax included) to your selected kimono plan. The total with the Standard Plan starts at ¥7,700 (tax included). Use your kimono until 22:00 on the same day, with no ordinary late-return charge up to and including 22:00.
Can men use the service?
Yes, men can use the service.
Are there any requirements for children?
The Kids’ Plan starts at ¥4,400 (tax included), for heights of 80–140 cm, with no age limit. Elementary-school-aged children and younger must be accompanied by a guardian.
What kimono and footwear sizes are available?
Relaxed-fit and large sizes from 2LL to 4LL are available for both women and men for an additional ¥3,300 (tax included) per plan. No advance stock check is required. Children’s sizes are also available.
What happens if an item is stained, damaged, or lost?
There is no additional charge for minor stains from normal use.
If difficult-to-remove stains, tears, damage, or loss require repairs, professional cleaning, or replacement, you will be responsible for the actual costs incurred. We do not charge a fixed compensation amount. Please do not wash or repair the items yourself; be sure to contact the shop.
We do not offer protection or insurance for stains, damage or loss. Please review the important notes provided at the shop for detailed assessment criteria.
How long does it take from choosing a kimono to going out?
Choosing a kimono takes approximately 10 minutes, and kimono dressing takes approximately 15 minutes. If you receive hair styling, allow approximately 10 additional minutes. The total time may vary depending on your plan and how busy the shop is that day.
Experiences & Photography
What is included in Japanese-Style Makeup?
Japanese-Style Makeup can be booked separately, starts at ¥6,600 (tax included), and takes approximately 20 minutes. It includes base makeup, eye makeup, and lip makeup. Hair styling and kimono rental are not included.
Can I use my own makeup products?
Yes, you can use makeup products that you bring with you.
Can I book only the Tea Ceremony?
The set starts at ¥11,000 (tax included) and includes kimono rental, the tea ceremony, matcha and wagashi. The ceremony itself takes about 30 minutes; the whole experience including kimono dressing takes about 60 minutes. The tea ceremony cannot be booked separately.
Where exactly does the photo shoot take place?
Photo shoots take place in the shop or around Asakusa.
Popular locations include Kaminarimon, Senso-ji Temple, and Sumida Park.
The location may change depending on the weather and crowd levels that day.
When and how will I receive my photo data?
The Professional Photography plan starts at ¥16,500 (tax included), includes a 30-minute photo shoot and approximately 50–70 photos, and does not include kimono rental. Photos are delivered by Google Drive or SD card within two weeks of the photo shoot.
Shop & Payment
Are staff who speak supported languages always available during business hours?
Japanese and English support is always available in the shop. Vietnamese support is available only when a Vietnamese-speaking staff member is present.
What payment methods do you accept?
Advance payment when booking is available by bank transfer or PayPal. Bank-transfer bookings are confirmed after the shop verifies the actual deposit; PayPal bookings are confirmed after successful payment is verified. Bank transfer fees are the customer’s responsibility. Groups of 20 or more use a separate group plan and require advance payment. Prior approval by the shop is not required. Payment at the shop is available by cash, credit card, PayPal, PayPay, WeChat Pay, and Alipay.
Planned next-day return and late return without contact
When you contact us and next-day return is accepted, a regular plan adds ¥6,600 per garment (tax included): 18:00–22:00 extension, ¥1,100 × 4 hours = ¥4,400, plus ¥2,200 for next-day return. Return by 10:00 the next morning.
For the Night Plan, the add-ons total ¥4,400 per person/garment: ¥2,200 for Night plus ¥2,200 for next-day return (tax included). If Night is already charged, add only ¥2,200. Return by 10:00 the next morning.
Apply for an extension or next-day return by 17:00 that day. Staff approval is required; next-day return also requires advance payment. Apply by phone, LINE, WhatsApp or at the shop.
For a late return without contact, charge ¥1,100 per garment per hour (tax included) from 18:00 for regular plans or 22:00 for Night until the actual return. Any part of an hour counts as one hour.
Crossing midnight without contact does not add the ¥2,200 next-day fee. Do not count the same garment/time twice. The basic rental and any Night charge already selected remain payable.
The booking total includes only the planned charges you selected. Future late returns without contact are not estimated, and contact status is never inferred to charge automatically.
You can apply online with bank transfer or PayPal for dates from today in Japan through the same calendar date next year, inclusive. If February 29 does not exist next year, the limit is February 28. Please email us about dates beyond one year.