Cancellation Policy

For Cancellations or Changes

If you would like to cancel or change your booking, please contact the shop as early as possible.
The specified cancellation fee will apply depending on the date you cancel.

Cancellation Contact Methods and Hours

Please contact us using one of the following methods. Cancellation contact hours are 8:00–18:00.
To help us confirm your booking, please provide your name, booking date, and booking time.

When a Cancellation Takes Effect

A cancellation takes effect when the shop actually confirms the phone call or message during cancellation contact hours (8:00–18:00). It does not take effect when the message is sent.

Changes to the Date, Number of Guests, or Plan

If you change the date, the entire original booking is subject to the applicable cancellation fee. There is no change fee for adding guests, but the additional guest charges apply. If you reduce the number of guests, the cancellation fee applies to the guests removed from the booking. There is no change fee for changing plans; only the price difference will be settled. Changes may not be possible depending on availability.

Refund Method and Timing

Refunds are generally issued using the same payment method used for the original payment.
After the refund is processed, the time it takes to appear in your account varies depending on the credit card issuer, payment provider, financial institution, or other provider.

Payment Processing and Bank Transfer Fees

If payment processing fees, bank transfer fees, or other fees are incurred in connection with a refund, they are the customer's responsibility.

Bookings Made Through External Booking Websites

If you booked through an external booking website, follow that website’s cancellation policy and procedures. If you booked directly with the shop, the shop’s cancellation policy and procedures apply.

Services Covered

Unless otherwise stated, this cancellation policy applies to all plans, including Kimono Rental, Tea Ceremony, Japanese-Style Makeup, Professional Photography, Night Plans, Group Plans, Seasonal Plans, and Package Plans.
If different cancellation terms are stated for an individual plan or on an external booking website, those individually stated terms take priority.

Late Arrivals and No-Shows

If you expect to be late for your booking, you must contact us in advance.
If you arrive late, your experience may need to be shortened or partially adjusted.
If you have neither arrived nor contacted the shop more than 30 minutes after your booking time, your booking will be treated as a no-show and you will be charged 100% of the service fee.

Cancellations Due to Illness or Injury

As a general rule, the standard cancellation fees also apply to cancellations due to illness or injury.
This is because we arrange staff, supplies, outfits, photography, and other preparations for your booking, which incurs labor and other costs.
If you have unavoidable circumstances, please contact the shop. However, contacting us does not necessarily mean that the cancellation fee will be waived.

If you have special circumstances such as illness or injury, please contact us as early as possible using one of the following methods.

Cancellations by the Shop

If a service is canceled for reasons on the shop's side, you may choose either a date change or a full refund.
We operate as usual in rainy weather. Cancellations for personal reasons are subject to our standard cancellation policy.
If the shop determines that the experience cannot be provided because of severe weather, major public transportation disruptions, or similar circumstances, we will offer a date change or a refund.